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How do I establish my new
account?
Enter your email address and a password when preparing to checkout. Fill out the billing information, then submit and authorize your order. Your information will remain inside our secure database for your future use only.
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I want to change, or forgot, my password.
If you have forgotten your password, or wish to change your password, please complete the attached form. We will delete current information from our database so that you may re-establish a new
account.
Please click HERE for form.
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You do not appear to have a product I
want.
Please email VitaGanza at customerservice@vitaganza.com
and if we do not carry the product you would like, we will try to order it for you. We will follow-up with you by
email.
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When will I be charged for my purchases?
Ordinarily, VitaGanza will charge your credit card the day your merchandise ships. This should be within two business days of
ordering.
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How do I pay for my purchases?
VitaGanza accepts two credit cards: Visa, MasterCard.
You may also send a check for the full amount of purchase (including a printout from the website, or written order, of the items you want) to:
VitaGanza Health Foods
625 South Myrtle Avenue
Monrovia, CA 91016
If sending a check, please be sure to include your shipping address and telephone number. We are able to ship to your place of business or home address (no post office boxes please). If special instructions should be put on the UPS label in case you are not available to sign for the package, please include them. Incorrect information may result in
delays.
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How secure is my
credit card information?
How secure is my purchasing
information?
VitaGanza employs the latest technology to insure that your purchase history, personal and credit card information are completely secure. You will notice on your bill that all but a few numbers of your credit card number are
"X"s. VitaGanza also does not keep track of any purchasing history or credit card information; this preserves your privacy in all areas. Further, VitaGanza will never sell your name, address, telephone number or any other information you provide, for marketers, credit companies or any other
enterprise.
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How do I use the coupon?
During a "coupon promotional period" when prompted for a
coupon, type in the word "health." If the coupon prompt is not working properly, please email us at
customerservice@vitaganza.com
and be sure to describe the difficulty you are having.
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When will charges
appear on my account?
When will credits appear on my account?
Credits and charges should be accessible within 48 hours of purchasing, receipt of any returns or correcting an order. This is subject to the practices of your credit card carrier.
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When will my order ship?
Ordinarily, your order will ship the day we receive your request or within two business days. You should receive notification of shipping by email.
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When will my backorder ship?
Backordered items ordinarily ship within 7 days of ordering but this depends upon the manufacturer's availability. You should receive confirmation by email.
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What are my shipping rates?
Ordinarily, VitaGanza ships only to street addresses by UPS Ground. If Overnight, Saturday or holiday shipping is preferred, please call for rates and order by telephone.
Shipping charges are $5.00 (Standard Ground) within the contiguous United States unless otherwise stated under product description (certain products may cost more to ship due to oversize, overweight or other fees assessed in your state).
2nd day, Overnight and Saturday deliveries shipping rates are extra.
Regardless of purchase total, shipping charges shall be levied to Alaska and Hawaii, based upon weight, size and the prevailing UPS rates (or
USPS, if UPS does not deliver to the requested area).
All other destinations, including U.S. Territories, shall be computed as International Orders. International orders will ship via USPS and shipping charges shall be levied based upon weight, size, prevailing USPS rates and will include Customs Paperwork. To determine the proper rate, please estimate the weight and check the rates at
http://ircalc.usps.gov/. We must charge your credit card separately from purchase for international shipping. You will receive two receipts.
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Do I have to pay sales tax?
Residents of California must pay the prevailing sales tax amount in existence at the time of credit card charges. Residents outside of California do not pay sales tax at this time.
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I do not agree with charges on my
receipt.
You may email us at customerservice@vitaganza.com
and relay your concerns for prompt correction or clarification. You may expect a response within two business days. Errors in your favor shall be credited to your credit card (VitaGanza will request your credit card number and expiration date for this purpose) and you will receive notification of this transaction within 48
hours.
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My order never
arrived.
Please email us at customerservice@vitaganza.com
and VitaGanza will track the package(s) then notify you of status. Or, you may track the package yourself, using the tracking number provided to you when the package shipped. Go to UPS.com and follow the instructions for tracking a
package.
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What is VitaGanza's return policy?
Refunds will only be
issued when customers return unopened products purchased from
VitaGanza.com, with the receipt, within 30 days of delivery. Include the VISA or MasterCard number (include expiration date) used to purchase the items. Only your valid credit card will be refunded and you will be notified by email.
There are no refunds for opened products or for perishable items.
A restocking fee of 15%,
will be deducted from the refund amount, for all returns.
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I cannot find the product I want.
Please feel free to email VitaGanza at customerservice@vitaganza.com
or call us toll-free at 866-464-2692. We will be very happy to help you in any way we are
able.
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What should I do if I move?
When you purchase merchandise, enter your email address and password. This will access your account information and you may update it at that time.
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This Website is not working properly!
Please email VitaGanza at customerservice@vitaganza.com
and be sure to describe all difficulties you are experiencing. We will contact our
web server administrator immediately to correct the problem and follow-up with you as quickly as possible. All comments are
appreciated. |
